Last Updated: June 17. 2025
Effective Date: June 13, 2021
Our Commitment to Quality Service
At 808 Talent Source, we are committed to providing exceptional staffing and recruiting services. This Guarantee Policy outlines our service commitments and the protections we offer to ensure your satisfaction with our services.
Service Quality Guarantee
Professional Standards
We guarantee that all candidates presented by 808 Talent Source will have:
- Undergone our comprehensive screening process
- Had their references verified to the extent reasonably possible
- Been assessed for basic qualifications relevant to the position
- Completed any required background checks as specified by the client
Response Time Guarantee
We commit to:
- Initial Response: Acknowledge all client inquiries within 24 hours during business days
- Candidate Presentation: Present initial qualified candidates within 5-7 business days for standard positions
- Rush Requests: Expedited service available for urgent needs (additional fees may apply)
Replacement Guarantee
Full-Time Placements
For full-time permanent placements, we offer the following replacement guarantee:
- 90-Day Period: If a placed candidate voluntarily leaves or is terminated for cause within 90 days of their start date, we will provide a replacement candidate at no additional search fee
- Prorated Refund: If no suitable replacement is found within 60 days of the replacement request, we will provide a prorated refund based on the time worked
Part-Time and Contract Placements
For part-time and contract positions:
- 30-Day Period: Replacement guarantee applies for the first 30 days of employment
- No-Show Protection: If a confirmed candidate fails to show for their first day without 24-hour notice, we will provide an immediate replacement at no charge
On-Demand Staffing
For on-demand staffing services:
- Same-Day Replacement: If a confirmed worker fails to show, we will provide a replacement within 4 hours when possible
- Quality Assurance: If a worker does not meet performance standards, we will provide an alternative worker for the next assignment
Conditions and Limitations
Guarantee Exclusions
Our replacement guarantee does not apply when:
- The candidate is terminated due to company layoffs, restructuring, or budget constraints
- The job requirements are materially changed after placement
- The candidate is terminated due to factors beyond their professional performance (company closure, merger, etc.)
- The client fails to provide adequate training or onboarding
- The termination occurs due to personality conflicts unrelated to job performance
Client Responsibilities
To maintain guarantee coverage, clients must:
- Provide accurate and complete job descriptions
- Notify us within 48 hours of any performance issues
- Allow reasonable time for candidate adjustment (minimum 2 weeks for full-time positions)
- Provide feedback on candidate performance when requested
- Report terminations or resignations within 5 business days
Satisfaction Guarantee
Service Recovery
If you are not satisfied with our service, we will:
- Investigate your concerns within 24 hours
- Provide a detailed action plan to address issues
- Offer alternative solutions or service adjustments
- In cases of significant service failure, provide partial fee refunds
Continuous Improvement
We guarantee to:
- Regularly review and improve our processes
- Seek client feedback on service quality
- Maintain industry-standard best practices
- Provide ongoing account management support
Virtual and Remote Work Guarantee
Technology Readiness
For virtual placements, we guarantee that candidates will:
- Have reliable internet connectivity for remote work
- Possess necessary technology skills for virtual collaboration
- Have completed our remote work readiness assessment
- Understand virtual work protocols and communication standards
Productivity Standards
We work with clients to establish clear productivity metrics and guarantee that virtual workers will:
- Meet agreed-upon performance standards
- Maintain regular communication schedules
- Complete assignments within specified timeframes
- Participate effectively in virtual meetings and collaboration
Financial Protections
Fee Structure Transparency
We guarantee:
- Clear, upfront pricing with no hidden fees
- Written agreements detailing all costs
- Advance notice of any additional charges
- Detailed invoicing with service breakdowns
Payment Terms
- Standard payment terms: Net 30 days
- Early payment discounts available
- Flexible payment arrangements for qualified clients
- No penalty fees for standard payment terms
Compliance Guarantee
Legal Compliance
We guarantee that our services comply with:
- Federal and state employment laws
- Equal Employment Opportunity requirements
- Immigration and work authorization verification
- Industry-specific regulations where applicable
Documentation
We maintain and provide:
- Proper employment documentation
- Compliance records as required
- Regular updates on regulatory changes
- Support for client compliance needs
Limitation of Guarantees
Scope of Coverage
Our guarantees are limited to:
- Services directly provided by 808 Talent Source
- Circumstances within our reasonable control
- Time periods specified in this policy
- Clients in good standing with current accounts
Maximum Liability
Our total liability under these guarantees shall not exceed:
- The fees paid for the specific service in question
- Replacement services as outlined above
- Reasonable costs directly related to our service failure
Claim Process
How to File a Guarantee Claim
1. Contact Us: Email [email protected] or call 866-808-1994
2. Provide Details: Include candidate name, position, client company, and issue description
3. Documentation: Submit relevant documentation supporting your claim
4. Timeline: File claims within the specified guarantee periods
5. Resolution: We will respond within 24 hours and provide resolution timeline
Claim Review Process
- Initial review within 24 hours
- Investigation and fact-gathering within 48 hours
- Resolution proposal within 5 business days
- Implementation of resolution within agreed timeframe
Policy Updates
808 Talent Source reserves the right to modify this Guarantee Policy with 30 days' written notice to active clients. Updated policies will be posted on our website and communicated directly to current clients.
Contact Information
For questions about our guarantees or to file a claim, contact us at:
Email: [email protected]
Phone: 866-808-1994
Address: 1317 Edgewater Dr. Ste 458, Orlando, FL 32804
Website: 808talentsource.com
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This Guarantee Policy is subject to the terms and conditions of our Service Agreement and should be read in conjunction with our Disclaimer Policy and Terms of Service.